Read Proactive Customer Service: Transforming Your Customer Service Department into a Profit Center

Proactive Customer Service: Transforming Your Customer Service Department into a Profit Center

Charles D. Brennan Jr.

4.9/5 (10484 ratings)

Description:Filled with real-life scenarios, sample scripts, and step-by-step instructions, Proactive Customer Service serves a triad of critical functions: it redefines roles in response to the trend of drastically shrinking sales forces and rapidly expanding customer service departments; it bridges the previously separate disciplines of customer service and sales management - a partnership that companies are now demanding; and it supplies customer service reps with explicit guidelines on mastering a new set of sales skills - leveraging existing relationships with customers to build a value-adding profit center! Proactive Customer Service introduces an innovative and flexible "quarter-half-quarter" model that serves as a road map for pacing a sale and applying consultative selling techniques. Each chapter lays out the process in detail, walking you through the key steps of: building relationships: gathering information, creating opportunities, assessing needs, presenting solutions, overcoming objections, gaining commitment, and closing the sale.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Proactive Customer Service: Transforming Your Customer Service Department into a Profit Center. To get started finding Proactive Customer Service: Transforming Your Customer Service Department into a Profit Center, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

Publisher: —

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ISBN: 0814403727

Description: Filled with real-life scenarios, sample scripts, and step-by-step instructions, Proactive Customer Service serves a triad of critical functions: it redefines roles in response to the trend of drastically shrinking sales forces and rapidly expanding customer service departments; it bridges the previously separate disciplines of customer service and sales management - a partnership that companies are now demanding; and it supplies customer service reps with explicit guidelines on mastering a new set of sales skills - leveraging existing relationships with customers to build a value-adding profit center! Proactive Customer Service introduces an innovative and flexible "quarter-half-quarter" model that serves as a road map for pacing a sale and applying consultative selling techniques. Each chapter lays out the process in detail, walking you through the key steps of: building relationships: gathering information, creating opportunities, assessing needs, presenting solutions, overcoming objections, gaining commitment, and closing the sale.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Proactive Customer Service: Transforming Your Customer Service Department into a Profit Center. To get started finding Proactive Customer Service: Transforming Your Customer Service Department into a Profit Center, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Proactive Customer Service: Transforming Your Customer Service Department into a Profit Center

Proactive Customer Service: Transforming Your Customer Service Department into a Profit Center

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